FREQUENTLY ASKED QUESTIONS

ORDER PLACEMENT

How do I place an order?

For the fastest and most accurate service, please submit your order using one of the options below:


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What information do I need to place an order?

When placing your order, please be sure to include:

  • Required date and event date (if applicable)
  • Size, fabric, color(s), and quantities
  • PO number and order number when requesting

 

DIGITAL PRINTING

What are your digital printing service capabilities?

We offer custom printing on a wide variety of base cloths, all of which can be found on our website. We provide access to stock images and can also create custom designs from scratch to meet your specific needs.


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What is the turnaround time for a digital print order?

Turnaround time varies depending on the time of year, current production schedule, and the size and quantity of your order. Since all custom print jobs are unique, we recommend providing as much advance notice as possible.


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What do digital print jobs cost?

Pricing varies based on the base cloth selected, the pattern or artwork being printed, and the quantity ordered. Our pricing structure is based on orders of 10 pieces or more. Smaller quantities will incur higher per-piece pricing.

  • Design fees may apply if artwork is created or modified by our team
  • No design fee may apply if you provide print-ready artwork

 

TERMS & POLICIES

Where can I find your Terms & Policies?

Click here to view our Terms & Policies.

 

RETURNS

What if I need a replacement or need to return something?

Please click here to view our Terms & Policies for detailed information regarding replacements, returns, and eligibility.

 

SHIPPING

When will my order ship?
  • Rental Orders:
    Rental orders are scheduled based on your required date. Our standard rental period is two weeks. You may request to receive your order in advance of your event. For best availability, we recommend placing rental orders as far in advance as possible.
  • Purchase Orders:
    Purchase orders may ship as quickly as 24 hours, depending on urgency and current production capacity. Production times may vary by season and daily volume. We strongly recommend placing orders early to avoid delays.


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How do you ship orders?

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PAYMENT

When and how do I pay for my order?

Payment terms and accepted methods are outlined in our Terms & Policies. We accept credit cards, ACH, COD, and approved payment terms. To request payment terms, please contact ar@a1tablecloth

 

CUSTOM MANUFACTURING

Do you manufacture custom items?

Yes! We manufacture custom items. Please contact Customer Service with your specifications and project details. Note that custom manufacturing requires additional production time.

Click here for more information.

 

MARKETING MATERIALS

 

What marketing materials do you offer?

We offer a variety of marketing materials, including:

  • Fabric swatches, swatch books, and samples (A1 Branded and Unbranded)
  • E-Books (A1 Branded and Unbranded)
  • Unbranded websites you can share directly with your clients

Click here to learn more.