FREQUENTLY ASKED QUESTIONS

 

DIGITAL PRINTING

What are your digital printing service capabilities?

We offer custom digital printing on a wide variety of base cloths available on our website. You can choose from our stock image library or work with our team to create a fully custom design tailored to your needs.

 

What is the turnaround time for a digital print order?

Turnaround time varies based on seasonality, current production volume, and order size. Because each custom print project is unique, we recommend placing your order as early as possible.

 

What do digital print jobs cost?

Pricing depends on the base cloth, artwork or pattern, and order quantity. Contact our Custom Print department at customprints@a1tablecloth.com for a quote.

• Pricing is based on orders of 10 pieces or more

• Smaller quantities may have a higher per-piece cost

• Design fees may apply if artwork is created or modified by our team

• No design fee may apply if you provide print-ready artwork

 

CUSTOM MANUFACTURING

Do you manufacture custom items?
Yes, we offer custom manufacturing. Please contact our Customer Service team with your specifications and project details. Custom projects may require additional production time.

 

ORDER PLACEMENT

How do I place an order?
For the fastest and most accurate service, please submit your order using one of the following methods:

Online:
Place your order through our website order page.

Email:
Send your order to orders@a1tablecloth.com
– Please use our official order form when submitting by email.

Phone:
Call us at 800-727-8987

 

What information do I need to place an order?
When placing your order, please include:

• Required date and event date (if applicable)

• Size, fabric, color(s), and quantities

• PO number and order number (if applicable)

 

SHIPPING

How do you ship orders?
Orders are shipped using standard and expedited freight carriers based on delivery requirements, order size, and destination. Shipping method options can be discussed at the time of order placement.

 

When will my order ship?

Rental:

• Rental orders are scheduled based on your required date.

• Our standard rental period is two weeks.

• You may request early delivery if needed.

• For best availability, we recommend placing rental orders well in advance.

Purchase:

• Purchase orders may ship in as little as 24 hours depending on urgency and production capacity.

• Production times may vary based on season and order volume, so early ordering is strongly recommended.

 

PAYMENT

When and how do I pay for my order?
Payment terms and accepted methods are outlined in our Terms & Policies.

We accept:

• Credit cards

• ACH payments

• COD

• Approved payment terms

To request payment terms, please contact ar@a1tablecloth.com

 

RETURNS

What if I need a replacement or want to return an item?
Please contact our Customer Service department with any Return issues. Please keep in mind the following:

• 50% restocking fee on non-specialty Items. Does not apply to Rental orders. No returns will be accepted on custom prints or custom items (custom sizes or items that are not on our Rental price list).

• Returns are not accepted without a Merchandise Return Number (MR#), which must be issued by A1.

• Credits are issued when incorrect / damaged merchandise is returned and inspected.

• Customer is responsible for return shipping.

 

MARKETING MATERIALS

What marketing materials do you offer?
We provide a variety of marketing tools to support your business, including:

• Fabric swatches, swatch books, and samples (A1 branded and unbranded)

• E-books (A1 branded and unbranded)

• Unbranded websites you can share directly with your clients

For more information, please contact our team at mktgmats@a1tablecloth.com